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DISC Customer Service Profile

$150.00

The TTI Success Insights® DISC profile is available in a number of different versions specifically designed for different applications. Our suite includes reports designed for use in recruitment and selection as well as more comprehensive coaching and development reports. Unlike some of the more primitive DISC models, our DISC assessments provide feedback on all four behavioural factors to truly capture how we are unique at a behavioural level and avoid pigeonholing people.

This DISC Profile is the Customer Service DISC Profile.

Discover how this powerful tool can help you identify the strengths and areas of improvement of your customer service team, and develop more effective outcomes for your Contact Centre.

The 4 core DISC behaviours measured are:

Dominance – How we respond to problems & challenges.
Influence – How we respond to people & contact.
Steadiness – How we respond to pace & consistency.
Compliance – How we respond to procedures & constraints.