Client Support

Our human resources support desk provides our clients team members with direct access to independent and qualified human resources professionals. Our team are available to respond to your employees issues and requests quickly and confidentially. We provide guidance to both managers and employees, helping you build and maintain an engaged and satisfied workforce who feel supported. No frustrating chat bots, just immediate personalised human resources support for your team members.

To answer a question or solve a problem and provide you with support you need please submit a Support Ticket. Complete the support ticket title, all of the required fields and a detailed description providing as much information as possible.

For Employment Hero support visit the Employment Hero Australian Help Centre. Alternatively, screen shots can be uploaded here to help explain the issues that are being experienced with the system.

Upon submission of your support ticket, an email will be sent to you to acknowledge that your query is being reviewed. Responses to queries will subsequently be emailed to the address provided. In the event that the query is sensitive, complex, or requires urgent personalized attention, direct contact will be made with you on the telephone number provided.

General professional advice and guidance is provided, with all interactions involving employees treated confidentially. These interactions are recorded and tracked to ensure that support tickets entered into our human resources support desk are handled efficiently. If you experience difficulties with this support portal please contact us directly.