Privacy

Privacy Policy

HR Consulting Australia Pty Ltd ACN 666 134 489 trading as HR Consulting Melbourne ABN 82 666 134 489 values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. Collection of personal information is necessary for the proper performance of our functions and activities as a human resources consulting business and services provider.

The personal information we collect about you may include:

• name
• email address
• mobile and/or other phone numbers
• residential and/or postal address and/or postcode

If you are a candidate for employment with HR Consulting Melbourne or one of our clients, we may also collect:

• education experience and qualifications
• work preferences and objectives
• current and past employment details
• current and expected salary
• assessment results
• references and referee details
• work rights and criminal history
• professional memberships or associations
• other information contained in a cover letter of resume if provided

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

• access and use of our website
• apply for employment with us or one of our clients
• have a conversation our consulting team
• participate in virtual or face to face interviews
• participate in assessment activities as part of a recruitment process
• give us consent to contact a referee for an employment application
• give us your consent to contact a treating medical practitioner for the purposes of facilitating return-to-work arrangements
• give us your business card
• complete an online to subscribe to our marketing or register to attend a webinar or event
• enrol in an online course
• purchase a product from our online store

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources, for example from online brokers such as My Office Hub. We collect your personal information from these third parties so that we may follow up on enquiries made through these channels.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including:

• providing you with information or services that you request from us
• relevant processes in assisting you with securing employment with HR Consulting Melbourne or a client including the role that you have applied for or other suitable roles
• verification of working rights in Australia
• confirming criminal history
• career guidance or management including insights, networking, or events
• delivering to you a more personalised experience and service offering
• improving the quality of the services we offer
• internal administrative purposes
• marketing and research purposes

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• our clients including potential or actual employers
• referees
• third party service providers such as payroll services, background screening and verification services
• software or cloud based providers
• treating medical practitioners, insurers and regulatory authorities

How do we protect your personal information?

HR Consulting Melbourne will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• having a robust physical security of our premises and databases / records;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place (for example, anti-virus software, fire walls);

Online activity

The HR Consulting Melbourne website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the HR Consulting Melbourne website.

We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications.

These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth).

You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication and / or by contacting us using the details set out in the “How to contact us” section below.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.

How to access and correct your personal information

HR Consulting Melbourne will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 days. We will deal with such a request by following the procedure outlined below:

• email privacy@hrconsultingmelbourne.com.au
• provide proof of identity and full details of your request
• HR Consulting Melbourne will contact you if additional information is required or confirm your request

Links to third party sites

HR Consulting Melbourne’s website may contain links to websites operated by third parties. If you access a third-party website through our website(s), personal information may be collected by that third party website.

We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how HR Consulting Melbourne handles, processes or manages your personal information, please contact privacy@hrconsultingmelbourne.com.au.

Note we may require proof of your identity and full details of your request before we can process your inquiry.

Please allow up to 2 days for HR Consulting Melbourne to respond to your inquiry. It will not always be possible to resolve a complaint to everyone’s satisfaction.

If you are not satisfied with HR Consulting Melbourne’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this policy, you can contact us for assistance as follows:

Email

privacy@hrconsultingmelbourne.com.au

Post

Attention: HR Consulting Melbourne Privacy Officer

Address: PO Box 661, Kew Victoria 3101